Privacy Policy

Data Collection

Ben Ong LTD undertakes to collect your data by means that are fair, legal and transparent. If you visit Ben Ong LTD’s web-site, your web-browser automatically discloses, and Ben Ong LTD’s web-server automatically logs, the following information: the date and time, the IP address from which you issued the request, the type of browser and operating system you are using, the URL of any page that referred you to the page, the URL you requested, and whether your request was successful. This data may or may not be sufficient to identify you.

Any additional data that you provide, e.g. in a web-form, may also be logged. This data may or may not be sufficient to identify you.

Any additional data that your web-browser automatically provides may also be logged. This will be the case, for example, if your browser has previously been requested to store data on your computer in ‘cookies’ and submits them each time you request a web-page within a particular domain (such as sample.com). This data may or may not be sufficient to identify you.

If you disclose personal data to Ben Ong LTD in conjunction with an identifier such as your name or your credit-card details, Ben Ong LTD will collect Your Data. Moreover, any data that becomes available to Ben Ong LTD through any of the means described in the preceding paragraphs may be able to be associated with that identifier, and hence become Your Data.

Subject to the qualifications immediately below, Ben Ong LTD undertakes to collect Your Data from you and not from other parties. This undertaking is qualified as follows:

where Ben Ong LTD reasonably considers that the protection of its financial interests requires that it gather YourData from other sources, or from additional sources. This applies in particular where Ben Ong LTD has a lending exposure to you, and seeks information about your creditworthiness;

where Ben Ong LTD reasonably considers that its capability to deliver quality services to you will be materially enhanced by gathering YourData from other sources. This applies in particular to consumer profile data.

Where Ben Ong LTD collects Your Data from sources other than you, it undertakes:

to do so only by legal means;

to do so only with your Consent; and

to declare to you what sources it uses, and under what circumstances.

Ben Ong LTD undertakes to declare the purpose of collection in a manner which is clear and meaningful, and to avoid vague, highly inclusive statements such as ‘to support our operations’.

Data Security

We do not store credit card details nor do we share customer details with any 3rd parties.

Ben Ong LTD undertakes to store Your Data in a manner that ensures security against unauthorised access, alteration or deletion, at a level commensurate with its sensitivity.

Ben Ong LTD undertakes to store Your Data only in jurisdictions where data protections are at least equivalent to those required under the OECD Guidelines.

Ben Ong LTD undertakes to transmit Your Data in a manner that ensures security against unauthorised access, alteration or deletion, at a level commensurate with its sensitivity.

Ben Ong LTD undertakes to implement appropriate measures to ensure security of Your Data against inappropriate behaviour by Ben Ong LTD’s staff-members and contractors. These include:

  • training for staff in relation to privacy;
  • access control, to limit access to Your Data to those staff and contractors who have legitimate reasons to access it;
  • particularly in the case of sensitive data, audit trails of accesses, including the identities of staff and contractors accessing the data;
  • reminders to staff and contractors from time to time about the importance of data privacy, and the consequences of inappropriate behaviour;
  • declaration of appropriately strong sanctions that are to be applied in the event of inappropriate behaviour clear communication of policies and sanctions; and
  • processes to audit, to investigate and to impose sanctions.

Marketing Choices regarding your personal information

Where we have your consent to do so (e.g. if you have subscribed to one of our e-mail lists or have indicated that you are interested in receiving offers or information from us), we send you marketing communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself. You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our Sites may not work properly in your case.

Data Use

Use refers to the application of Your Data by any part of Ben Ong LTD, or any staff-member or contractor of Ben Ong LTD in the course of their work.

Ben Ong LTD undertakes to use Your Data only for:

The purposes for which it was collected;

Such other purposes as are subsequently agreed between Ben Ong LTD and You;

Such additional purposes as may be required by law. In these circumstances, Ben Ong LTD will take any reasonable steps available to it to communicate to You that the use has occurred, unless it is precluded from doing so by law; and

Such additional purposes as are authorised by law (in particular to protect Ben Ong LTD’s interests, e.g. if it believes on reasonable grounds that You have failed to fulfil your undertakings to Ben Ong LTD or have committed a breach of the criminal law).

Ben Ong LTD undertakes to use YourData only if it has demonstrable relevance to the particular use to which it is being put.

Ben Ong LTD undertakes to use YourData in such a manner as to take into account the possibility that it is not of sufficient quality for the purpose, e.g. because it is inaccurate, out-of-date, incomplete, or out-of-context.

Data Disclosure

Disclosure refers to making YourData available to any party other than Ben Ong LTD and You. The term disclosure may include many different conditions of data transfer, including selling, renting, trading, sharing and giving.

Ben Ong LTD undertakes to disclose Your Data only under the following circumstances:

In the course of business being conducted between You and Ben Ong LTD, where disclosure is necessary to a contractor, such as a transport company. Where Your Data is disclosed in this way, Ben Ong LTD undertakes to exercise control over Ben Ong LTD’s contractors to ensure that their actions are compliant with these Terms;

In other circumstances that are directly implied by the purpose agreed between You and Ben Ong LTD at the time of data collection or subsequently. Where Your Data is disclosed in this way, Ben Ong LTD undertakes to exercise control over Ben Ong LTD’s contractors to ensure that their actions are compliant with these Terms;

with your consent, or at your request;

where required by law, such as a provision of a statute, or a court order such as a search warrant or sub poena. In these circumstances, Ben Ong LTD will take any reasonable steps available to it to communicate to You that the disclosure has occurred, unless it is precluded from doing so by law;

where permitted by law (e.g. the reporting of suspected breach of the criminal law to a law enforcement agency; and in an emergency, where Ben Ong LTD believes on reasonable grounds that the disclosure of YourData will materially assist in the protection of the life of health of some person), provided that Ben Ong LTD will apply due diligence to ensure that the exercise of the permission is justifiable.

In all cases, Ben Ong LTD undertakes to disclose only such of Your Data as is necessary in the particular circumstances. No personal information will be shared with any third parties without the customer’s permission.

Data Retention and Destruction

Subject to the qualifications immediately below, Ben Ong LTD undertakes:

to retain Your Data only as long as is consistent with its purpose; and

to destroy Your Data when its purpose has expired, and to do so in such a manner that Your Data is not subsequently capable of being recovered.

This undertaking is qualified as follows:

Your Data may be retained in Ben Ong LTD’s logs, backups and audit trails within short-term retention cycles that are devised to protect the company’s operations. In such cases, Your Data will be destroyed in accordance with those cycles;

Your Data may be retained beyond the expiry of its purpose if that is required by law, such as a provision of a statute, or a court order such as a search warrant or sub poena, or a warning by a law enforcement agency that delivery of a court order is imminent. In these circumstances, Ben Ong LTD:

will take any reasonable steps available to it to communicate to You that Your Data is being retained, unless it is precluded from doing so by law; and

will only retain Your Data while that provision is current, and will then destroy Your Data;

Your Data may be retained beyond the expiry of its purpose if it is authorised by law (in particular to protect Ben Ong LTD’s interests, e.g. if it believes on reasonable grounds that You have failed to fulfil your undertakings to Ben Ong LTD or have committed a breach of the criminal law). In these circumstances, Ben Ong LTD will only retain Your Data while that situation is current, and will then destroy Your Data.

Access by You to Your Personal Data

Ben Ong LTD undertakes to provide you with access to Your Data, subject to only such conditions and processes as are reasonable in the circumstances. In particular, Ben Ong LTD undertakes to enable access conveniently, without unreasonable delay and without cost.

Ben Ong LTD undertakes to establish and operate identity authentication protections for access to Your Data that are appropriate to its sensitivity, but practical. This may involve some inconvenience; for example, relatively straightforward procedures may be involved in order to provide you with access through a channel that you have previously registered with Ben Ong LTD (such as a particular email-address), but may impose more onerous procedures if you wish to use some other channel.

In the event that you dispute some aspect of Your Data, Ben Ong LTD undertakes to take reasonable steps in relation to the amendment, supplementation or deletion of Your Data.

You undertake:

not to seek access for frivolous purposes, or unreasonably frequently;

to accept that deletion of some data may not be consistent with the provision of particular services by Ben Ong LTD to you.

Information about Data-Handling Practices

Ben Ong LTD undertakes to make information available to you about the manner in which Ben Ong LTD handles your data:

in general terms, in a readily accessible manner; and

in more specific terms, on request.

Where Your Data is disclosed to a contractor, Ben Ong LTD undertakes to make information available to you on request about the manner in which Ben Ong LTD’s contractors handle your data.

Ben Ong LTD undertakes to ensure that the information provided is meaningful, and addresses your concerns.

You undertake:

not to seek such information for frivolous purposes, or unreasonably frequently; and

to accept that the disclosure of excessive detail may harm the security of Your Data and Ben Ong LTD’s business processes, and may harm Ben Ong LTD’s commercial interests.

Handling of Enquiries, General Concerns and Complaints

If you have enquiries, general concerns, or complaints about these Terms, or about Ben Ong LTD’s behaviour in relation to these Terms, you undertake:

to communicate them in the first instance:

to Ben Ong LTD only;

in sufficient detail;

through a channel made available by Ben Ong LTD for that purpose;

Ben Ong LTD undertakes:

to provide one or more channels for communications to Ben Ong LTD, which are convenient to users;

to promptly provide acknowledgement of the receipt of communications, including the provision of a copy of the communication, the date and time it was registered, and Ben Ong LTD’s reference-code for the communication;

to promptly provide a response to the communication, in an appropriate and meaningful manner.

You further undertake to not pursue Ben Ong LTD through any Regulator or the media:

until and unless Ben Ong LTD has had a reasonable opportunity to respond to the initial communication; and

while Ben Ong LTD and you remain are conducting a meaningful dialogue about the matter.

Enforcement

Ben Ong LTD declares that its undertakings in these Terms are intended to create legal obligations, and that those obligations are intended to be enforceable under appropriate laws in appropriate jurisdictions. These include laws relating to data protection, privacy, fair trading, LTDorations and criminal laws.

You undertake to seek enforcement only in a jurisdiction that is relevant to the transactions that have taken place between You and Ben Ong LTD, in particular the jurisdiction in which you live or in which you performed the relevant acts, and the jurisdiction in which Ben Ong LTD is domiciled or performed the relevant acts.

If you wish to discover the relevant laws in any particular jurisdiction, Ben Ong LTD draws your attention to the following resources:

WorldLII Privacy Links

Compilation of [U.S.] State and Federal Privacy Laws, Privacy Journal, Providence RI

Privacy Law Sourcebook 2004, EPIC, Washington DC

the Australian Privacy Foundation’s pages:

International Instruments Relating to Privacy Law

Privacy Laws of Countries of the World

Privacy Laws of the Commonwealth of Australia

Privacy Laws of the States and Territories of Australia

Privacy International

Changes to These Privacy Undertakings

Ben Ong LTD undertakes:
not to materially change these Terms in a manner that reduces the protections for Your Data;
to take all possible steps to prevent any company that acquires this company or any of its relevant assets from materially changing the Terms applicable to Your Data in a manner that reduces the protections for Your Data;
where it is considering making changes to these Terms, or creating more specific Terms relating to specific services, to consult with appropriate representative and advocacy organisations;
where it makes changes to these Terms, to ensure that the differences between successive versions are readily accessible;
to maintain all prior versions of these Terms in such a manner that they are dated, and readily accessible.

If you’re a user or visitor in the European Economic Area these rights also apply to you: For the purposes of applicable EU data protection law (including the General Data Protection Regulation 2016/679 (the “GDPR”), we are a ‘data controller’ of your personal information.

How you can access your personal information

You are also entitled to ask us to port your personal information (i.e. to transfer in a structured, commonly used and machine-readable format, to you), to erase it, or restrict its processing. You also have rights to object to some processing that is based on our legitimate interests, such as profiling that we perform for the purposes of direct marketing, and, where we have asked for your consent to process your data, to withdraw this consent as more fully described below.
These rights are limited in some situations – for example, we can demonstrate that we have a legal requirement to process your personal information. In some instances, this means that we may retain some data even if you withdraw your consent.
Where we require your personal information to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us. In all other cases, provision of requested personal information is optional.
If you have unresolved concerns you also have the right to complain to data protection authorities. The relevant data protection authority will be the data protection authority of the country: (i) of your habitual residence; (ii) of your place of work; or (iii) in which you consider the alleged infringement has occurred.
Both personal information and personal data have the same meaning in the context of this Privacy Policy. Ben Ong LTD Privacy Policy, effective date 25 May 2018

Definitions

Your Data means data that is capable of being associated with you, whether or not it includes an explicit identifier such as your name or customer number. In particular, it encompasses all data that Ben Ong LTD is capable of correlating with you, using such means as server-logs and cookie-contents.

Your Data does not refer to data that can no longer be associated with you. This includes aggregated data that does not and cannot identify the individuals whose data are included in the aggregation.

Consent means your concurrence with an action to be taken by Ben Ong LTD. Consent may be express or implicit, but in either case must be informed and freely-given.