Shipping and Return Policy Shipping & Fulfillment Center Location
Orders normally ship within one business day of receipt. Exceptions to this schedule may occur on the day following a three-day weekend and during the weeks of the Christmas season. Our fulfillment service operates Monday through Friday, 8:30 a.m. – 5:00 p.m. EST. Please remember that orders are not processed or shipped out on the weekends.
Our fulfillment center, situated in the northwest region of Michigan`s mitten. The address is 807 Airport Access Road, Unit D, Traverse City, MI 49686. Shipping Confirmations and Tracking Information
We`ll e-mail an order confirmation to you, including a tracking number.
We use FedEx Ground and USPS Mail 3-5 business days delivery service to deliver our orders in USA, depending on the size of the order. If you wish we can send your order by Priority or Express Mail for additional charge. You can choose this method during checkout.
For International orders we use USPS Priority Mail 6-10 business days service. If you wish we can send your order by Express Mail for additional charge. You can choose this method during checkout.
We ship free of charge within USA and UK. You only have to pay additional postage cost if you wish your order to be sent by Priority or Express delivery.
For International orders outside of USA and UK there will be additional shipping charge.
For International Shipments:
Please order this product only if you are confident that it is allowed for importation into your country, and you are willing to assume complete responsibility for your shipment being delayed, returned, confiscated, and/or destroyed by your country’s customs or postal delivery services. If in the event that your country’s customs refuses clearance for your item we will issue you a refund 100% of your purchase price (excluding shipping costs) only if we receive your returned item within 90 days.
We aim to provide the highest levels of quality and service. If we do make a mistake, please let us know and we will do all we can to put things right. If for any reason you decide you no longer wish to continue taking our supplements. You may simply return any unopened bottles to our fulfilment warehouse. Upon receipt of the bottles we will refund you for any unopened product. You will not be charged a restocking fee, you will receive a full refund, for each unopened bottle, excluding the original postage cost. Please note, unfortunately we cannot offer refunds on opened, used or partially used bottles.
How to Return an Item
If you wish to return the item please notify us by e-mail [email protected] that you intend to do so.
USA warehouse address to return goods:
Returns Department, Ben Ong LTD, 807 Airport Access Rd., Unit D, Traverse City, MI 49686. Please include a copy of packing list with the shipment.
We will credit your card once the goods have been received by our warehouse.